Customer support

Customer support through your website: helpdesk and ticketing, live chat, AI-FAQ, knowledge base, onboarding and NPS. We help you answer customers faster and keep them longer.

21 services

Helpdesk setup$8,000Helpdesk setup: unified organized request intake (channels, statuses, routing, answer base). Honestly — a TOOL not a sol

Ticket-system implementation$7,000Ticket-system implementation: each request a trackable ticket (status, owner, priority, history). Honestly — organizes,

Live-chat 24/7$8,000Live-chat 24/7: a fast help channel on the site (agents and/or a bot). Honestly — true 24/7 by humans is EXPENSIVE; a bo

AI-FAQ implementation$10,000AI-FAQ implementation: an AI assistant over your knowledge base. Honestly — AI errs/hallucinates (source grounding + rev

Knowledge base for customers$8,000Customer knowledge base: self-service for routine questions. Honestly — deflects the SIMPLE only with quality+currency (

Customer Success manager$12,000Customer Success manager (CSM): proactively leads customers to a result. Honestly — helps only with a useful product (wi

Customer-onboarding automation$9,000Customer-onboarding automation: a path to first value at scale by behavior. Honestly — SCALES good onboarding, does NOT

Customer health-score tracking$10,000Customer health-score tracking: a composite risk/growth indicator from signals. Honestly — a HEURISTIC not truth (bad da

NPS programs$6,000NPS programs (in support): a loyalty tracker by likelihood to recommend. Honestly — ONE proxy metric not truth; reasons

CSAT$6,000CSAT (in support): satisfaction with a request right after resolution. Honestly — measures a MOMENT not loyalty/retentio

CES (Customer Effort Score)$6,000CES in support (effort score): how EASY it is to resolve an issue via support. Honestly — ONE lens (effort of a moment)

VoC (Voice of Customer)$9,000Voice of Customer (VoC): collecting and analyzing feedback from all channels into one picture. Honestly — aggregates sig

Support team training$8,000Support team training: clear communication, de-escalation, brand tone, tool use. Honestly — NOT a one-off (skills fade,

SLA management$7,000Support SLA management: achievable response/resolution commitments + control. Honestly — an SLA = a PROMISE you must be

Auto-tagging / categorization$7,000Auto-tagging / categorization of requests: labeling by topic/priority (rules/AI) for routing and analytics. Honestly — N

AI-suggested-replies$9,000AI-suggested replies for agents: a draft answer from the knowledge base. Honestly — an ASSISTANT not autopilot (agent mu

AI-summary of long ticket threads$8,000AI-summary of long ticket threads: fast entry into context of a long conversation. Honestly — saves time, but AI omits/d

Multi-channel support$9,000Multi-channel support: requests from convenient channels into one system. Honestly — more channels = more cost/complexit

Community forums setup$10,000Community forums setup: mutual help + a public solutions base. Honestly — a living process, needs constant moderation/pa

Self-service portals$10,000Self-service portals: an account for routine tasks 24/7 (status, account, tickets, knowledge base). Honestly — deflects

Reviews response automation$7,000Reviews response automation: collection from platforms, alerts, drafts (incl. AI). Honestly — we automate preparation, N