Catalog/Customer retention
Category

Customer retention

We help you keep customers and grow their lifetime value: retention programs, customer support through your website, and subscription-model operations. A good fit for services, online stores and subscription businesses that want customers to come back and stay longer. We set up the processes around your audience.

Retention24 services

Loyalty programs$12,000Loyalty programs: points/tiers/perks for repeat customers, designed for your economics. Honestly — an amplifier, not a r
Referral programs$9,000Referral programs: customers bring in new ones for a reward. Honestly — work ONLY if the product is liked (the mediocre
Cashback programs$9,000Cashback programs: returning part of spending for repeat purchases. Honestly — directly cuts margin (needs unit economic
Subscription / recurring discounts$8,000Subscription / recurring discounts: predictable recurring revenue. Honestly — MANDATORY honest easy cancellation/pause w
Win-back campaigns$7,000Win-back campaigns: a respectful return of customers who left. Honestly — we return SOME not all (many left for reasons
Birthday / anniversary perks$5,000Birthday / anniversary perks: a personal warm sign of attention. Honestly — a pleasant gesture, NOT a sales/retention dr
Customer Success outreach$10,000Customer Success outreach: proactive help for the customer to reach the product's value. Honestly — helps retention ONLY
VIP onboarding$8,000VIP onboarding: enhanced personal introduction for valuable customers. Honestly — justified only with a segment and reso
Exclusive content for subscribers$7,000Exclusive content for subscribers: a reason to stay and value membership. Honestly — retains ONLY with real value (empty
Community-building$10,000Community-building: engagement and retention through people's connection. Honestly — a living process, needs constant ru
Gamification$9,000Gamification: points/badges/levels/challenges for engagement. Honestly — works ONLY with meaningfulness and a tie to rea
Streaks / habits encouragement$8,000Streaks / habits encouragement: support of useful regularity. Honestly — a habit only around real benefit (cannot instil
Personalized content$9,000Personalized content: relevant materials/offers for the user. Honestly — needs real data (no data = no personalization,
AI-recommendations$12,000AI recommendations (ML): relevant suggestions on data. Honestly — need quality data ('cold start' on small/new); they GU
Re-targeting$8,000Re-targeting: returning a warm audience (visitors, abandoned carts) via ads/emails. Honestly — needs consent/privacy (tr
Survey-driven retention$7,000Survey-driven retention: an early signal about problems + reaction. Honestly — surveys give SIGNALS not truth (sample bi
NPS programs$6,000NPS programs: a loyalty tracker (likelihood to recommend) + work with reasons. Honestly — ONE proxy metric not truth (me
CSAT measurement$6,000CSAT measurement: touchpoint satisfaction + improvement. Honestly — measures a MOMENT, not loyalty/retention (satisfied
CES (Customer Effort Score)$6,000CES (Customer Effort Score): how EASY it is to solve a task. Honestly — useful but ONE lens (effort of a moment), not lo
Churn-prediction models + intervention$14,000Churn-prediction (ML) + interventions. Honestly — a prediction is PROBABILISTIC not exact (false positives/misses); need
Pause-options$6,000Pause-options: an honest alternative to full cancellation. Honestly — a pause must be REAL and easy, not a dark pattern
Downgrade-paths$6,000Downgrade-paths: switching to a cheaper plan instead of cancellation. Honestly — a downgrade must be REAL and explicit (
Exit-surveys$5,000Exit-surveys: reasons customers leave. Honestly — the survey is NOT a barrier at the exit (cancellation easy, survey opt
Tier upgrade incentives$7,000Tier upgrade incentives: moving to a higher plan by real need. Honestly — an upgrade by REAL value (limits/needed featur

Customer support21 services

Helpdesk setup$8,000Helpdesk setup: unified organized request intake (channels, statuses, routing, answer base). Honestly — a TOOL not a sol
Ticket-system implementation$7,000Ticket-system implementation: each request a trackable ticket (status, owner, priority, history). Honestly — organizes,
Live-chat 24/7$8,000Live-chat 24/7: a fast help channel on the site (agents and/or a bot). Honestly — true 24/7 by humans is EXPENSIVE; a bo
AI-FAQ implementation$10,000AI-FAQ implementation: an AI assistant over your knowledge base. Honestly — AI errs/hallucinates (source grounding + rev
Knowledge base for customers$8,000Customer knowledge base: self-service for routine questions. Honestly — deflects the SIMPLE only with quality+currency (
Customer Success manager$12,000Customer Success manager (CSM): proactively leads customers to a result. Honestly — helps only with a useful product (wi
Customer-onboarding automation$9,000Customer-onboarding automation: a path to first value at scale by behavior. Honestly — SCALES good onboarding, does NOT
Customer health-score tracking$10,000Customer health-score tracking: a composite risk/growth indicator from signals. Honestly — a HEURISTIC not truth (bad da
NPS programs$6,000NPS programs (in support): a loyalty tracker by likelihood to recommend. Honestly — ONE proxy metric not truth; reasons
CSAT$6,000CSAT (in support): satisfaction with a request right after resolution. Honestly — measures a MOMENT not loyalty/retentio
CES (Customer Effort Score)$6,000CES in support (effort score): how EASY it is to resolve an issue via support. Honestly — ONE lens (effort of a moment)
VoC (Voice of Customer)$9,000Voice of Customer (VoC): collecting and analyzing feedback from all channels into one picture. Honestly — aggregates sig
Support team training$8,000Support team training: clear communication, de-escalation, brand tone, tool use. Honestly — NOT a one-off (skills fade,
SLA management$7,000Support SLA management: achievable response/resolution commitments + control. Honestly — an SLA = a PROMISE you must be
Auto-tagging / categorization$7,000Auto-tagging / categorization of requests: labeling by topic/priority (rules/AI) for routing and analytics. Honestly — N
AI-suggested-replies$9,000AI-suggested replies for agents: a draft answer from the knowledge base. Honestly — an ASSISTANT not autopilot (agent mu
AI-summary of long ticket threads$8,000AI-summary of long ticket threads: fast entry into context of a long conversation. Honestly — saves time, but AI omits/d
Multi-channel support$9,000Multi-channel support: requests from convenient channels into one system. Honestly — more channels = more cost/complexit
Community forums setup$10,000Community forums setup: mutual help + a public solutions base. Honestly — a living process, needs constant moderation/pa
Self-service portals$10,000Self-service portals: an account for routine tasks 24/7 (status, account, tickets, knowledge base). Honestly — deflects
Reviews response automation$7,000Reviews response automation: collection from platforms, alerts, drafts (incl. AI). Honestly — we automate preparation, N

Subscription business17 services

Subscription billing setup$11,000Subscription billing setup: recurring charges, plans, proration, invoices. Honestly — infrastructure, NOT a revenue sour
Dunning management (failed payment recovery)$8,000Dunning (failed payment recovery): smart retries, notifications, card updates. Honestly — recovers PART of INVOLUNTARY c
Subscription analytics$9,000Subscription analytics: MRR/ARR, churn, LTV, cohorts, conversions. Honestly — as reliable as the data and definitions ar
Pricing experiments$10,000Pricing experiments for subscriptions: testing price hypotheses on data. Honestly — needs sufficient volume (on a small
Tiered pricing optimization$9,000Tiered pricing optimization: clear levels for the customer's choice. Honestly — no universally right structure (depends
Usage-based pricing implementation$11,000Usage-based pricing implementation: payment for actual usage. Honestly — does NOT suit everyone (need a metric honestly
Hybrid pricing (base + usage)$11,000Hybrid pricing (base + usage): a predictable base + honest payment for growth. Honestly — MORE COMPLEX than simple model
Free trial optimization$9,000Free trial optimization: reach value and an honest transition to payment. Honestly — VALUE of the product decides conver
Freemium funnel optimization$10,000Freemium funnel optimization: a free tier + a natural transition to paid. Honestly — freemium is EXPENSIVE (free users c
Annual vs monthly conversion$7,000Annual vs monthly conversion: moving from monthly with a benefit. Honestly — a year is a COMMITMENT, offer with an hones
Subscription save flows$8,000Subscription save flows: an honest alternative (pause/downgrade/help) at the cancellation moment. Honestly — do NOT obst
Pause subscriptions$6,000Pause subscriptions: suspension instead of cancellation (billing). Honestly — a REAL easy pause, not a dark pattern inst
Group / team plans$9,000Group / team plans: a multi-seat subscription with member management. Honestly — a real team use case is needed (artific
Add-ons / extensions monetization$8,000Add-ons / extensions monetization: paid extensions for added value on top of the base. Honestly — for REAL added value,
Subscription box logistics setup$11,000Subscription box logistics setup: the digital/process side (orders, billing, fulfillment integration). Honestly — this i
Reactivation campaigns$7,000Reactivation campaigns: a respectful return of churned subscribers. Honestly — we return SOME not all (many left for unf
Subscription analytics dashboards$9,000Subscription analytics dashboards: visual MRR/churn/LTV/cohort charts. Honestly — VISUALIZES not improves (actions impro