Technical manuals

Technical manuals are user guides, operation/installation/setup instructions, software/equipment guides: step-by-step procedures, function descriptions, diagrams, warnings, troubleshooting. The goal is for the user to figure it out independently and safely, reducing the support load. The work: analyzing the product and audience (user level), structuring, writing clear accurate step-by-step instructions based on provided data. Honestly about 'accuracy is critical', this is key and important for safety: a manual's value is in reliability. An incorrect or incomplete instruction misleads, leads to product breakage, errors, and for equipment can be dangerous (injuries, damage). So a manual is written ONLY based on reliable technical data, and the accuracy of procedures must be confirmed by your specialists. We honestly do not 'make up' technical steps. Honestly about 'form vs technical correctness': we ensure clarity, structure, lucidity of presentation (which often lags with engineers), but the data source (your specialists/documentation) is responsible for the technical correctness of the content. Clear ≠ technically correct by itself — correct source data is needed. Honestly about 'without data a manual is impossible': if there is no reliable technical information about the product — a quality manual cannot be made, and we will not invent procedures (that is dangerous). Data is needed first. Honestly about warnings/safety: for equipment correct safety warnings are critical; their wording/completeness is confirmed by the manufacturer/specialist, we honestly note this. Honestly about currency: a manual should match the current product version; an outdated instruction misinforms — support/updating is needed on changes. Honestly about the effect: it gives clear structured step-by-step manuals helping the user figure things out and reducing the support load, but accuracy is critical (based on reliable data confirmed by your specialists), we are responsible for the form/clarity, while the data source is for technical correctness; without data a manual is impossible. Honestly about access: reliable technical data about the product is needed. An important boundary: this is technical manuals; API documentation — 344; onboarding — 330; microcopy — 331. The base price starts from 10,000 ₽ (depends on the volume and complexity).

• Users cannot figure out the product: no clear manual, high support load.
• A misconception that a manual can be written without reliable technical data (dangerous — incorrect steps).
• An inaccurate/incomplete instruction (misleads, breaks the product, for equipment — dangerous).
• An outdated manual not matching the current product version.

• Analyzing the product, audience (user level) and data
• Structuring and writing clear accurate step-by-step instructions
• Troubleshooting, function descriptions, correct warnings (confirmed by a specialist)
• Reliance ONLY on reliable technical data from you (without making it up)
• A recommendation to confirm accuracy and update on product changes
• Honest boundaries (accuracy is CRITICAL — on reliable data; we are responsible for form/clarity, the source for technical correctness; without data a manual is impossible; an outdated one misinforms)
• Documentation and handover
• Review with you

• Clear structured accurate technical manuals
• The user figures things out independently, lower support load
• An honest assessment: what we ensure (form/clarity) and what the data source does (technical correctness)
• Honest boundaries (accuracy is critical; impossible without data; the source is responsible for correctness)

• We analyze the product, audience and reliable technical data
• We structure and write clear accurate instructions
• We honestly set boundaries (accuracy on data, confirmation by a specialist) and hand over to you

• Can you write a manual for our product without detailed data?

  No, honestly, and it is a safety matter: a quality technical manual is written ONLY based on reliable data. Without it we would have to 'invent' procedures, and an incorrect instruction misleads, breaks the product and for equipment can be dangerous. Reliable technical data from you is needed first — we do not make up technical steps.

• Who is responsible for the technical correctness of the instruction?

  Honestly: we are responsible for clarity, structure and lucidity of presentation, but the data source — your specialists/documentation — is responsible for the technical correctness of the content (correctness of procedures, parameters, warnings). Clear ≠ automatically technically correct; accuracy must be confirmed by your specialists, especially for equipment and safety.

• Is a manual written once and forever?

  No, honestly: a manual should match the current product version. On product changes/updates an outdated instruction misinforms the user and creates problems. Support/updating of the manual is needed on changes. We honestly warn about this.