User account audit
We go through the user account through the user's eyes: is it easy to log in and recover a password, is it clear where orders, statuses, data and settings are, are they easy to change, are notifications clear, is it convenient on a phone. We find what annoys people and may make them return less often, and give a prioritized plan. Honestly — this is a review of the account's usability, not a rebuild of it: the audit by itself does not bring more retention or repeat sales, that is verified by tests.
User account audit — overview
A user account audit is a one-time expert review of how the personal account is built and works from the user's perspective: are login, registration and password recovery clear, is it easy to find the main things (orders and their statuses, history, profile data, addresses and saved payment methods, subscriptions and settings), is it clear and easy to change them without the risk of mistakes, are notifications clear and can they be managed, is the navigation across sections logical, is it clear how to log out and, if needed, delete the account or data, and is everything convenient on a phone. Honestly about the main point: this is a usability (UX) diagnosis, not the design or development of the account; and it is not a guarantee of a rise in retention, repeat sales or conversion. The account is only one factor: people also return because of the product itself, price, support and emails. So the recommendations are reasoned hypotheses to test, not "we will raise retention by X%". An important caveat on security and law: we review usability and clarity, including the clarity of managing one's own data, but we do not perform a security audit and do not give a legal assessment of personal-data processing — compliance with 152-FZ/GDPR and data protection are separate tasks (see the privacy audit and specialized experts). With access to analytics (which sections people use, where they get stuck) the review is deeper and relies on your numbers; without access it is an expert assessment of the account — much is visible, but some problems remain unseen without analytics. It is a snapshot in time: the account and its features change. You get a report with prioritized problems and recommendations; the design, copy and development are done separately or by your team. An important boundary: this is an audit of the account itself, not an audit of first onboarding (a new user's first steps — separate) and not an audit of checkout (separate) — those are adjacent but separate services. If there is no account area or it is almost never visited, there is almost nothing to analyze and you most likely do not need the audit. Picture this: instead of "the account exists but nobody uses it" you learn that an order status cannot be found without support, password recovery leads to a dead end, an address can be changed in three different places differently, and on a phone the section menu does not fit — and you see what to fix first. The base price starts from 12,000 ₽; it depends on the number of sections and the complexity of the account.
Problems we solve
- The account exists but is almost never used.
- Users contact support about things that should be in the account.
- Logging in, recovering a password or changing data is inconvenient.
- You are not sure the account is clear on a phone.
What's included in the User account audit service
- Login, registration, password recovery
- Finding the main things: orders, statuses, history, profile data
- Addresses, saved payment methods, subscriptions, settings
- Clarity and transparency of changing data (on the user side, not an infosec audit)
- Notification management; navigation across sections
- Logout, account/data deletion; clarity of managing one's own data
- Convenience on a phone; analytics-based analysis when access is available
- A prioritized report with hypotheses to test
What you get
- Clear understanding of what in the account annoys and hinders returning
- Priorities: what to simplify and test first
- A reduction of some support requests about obvious questions
- Understanding where the problem is in the account and where in the product or support
How the work goes: steps
- We clarify the account type, key scenarios, goals and collect access to the product and analytics
- We go through the account as a user on key tasks (orders, data, settings)
- We prepare a report with priorities and hypotheses and review it with you
Why PDV Expert
- Fixed price and timeline — no surprises on the invoice.
- Report and recommendations in plain language — clear without a technical background.
- In touch at every step and answering questions about the result.
FAQ
Will retention and repeat sales grow after the audit?
The audit itself does not raise them. The account is only one of the factors (also the product, price, support, emails). We find the weak spots and give hypotheses, but what will work is verified by tests; growth is possible only after implementation and is not guaranteed.
Do you check security and personal-data protection?
No. We review usability and clarity, including the clarity of managing one's own data. A security audit and a legal assessment of personal-data processing (152-FZ/GDPR) are separate tasks: see the privacy audit and specialized experts.
Will you rebuild the account and write the code?
No, that is separate work. The audit gives diagnosis and hypotheses: what to improve and why. The design, copy and development are done separately or handled by your team.
About the provider
The «User account audit» service is provided by PDV Expert — a team specialising in «Diagnostics & monitoring». We work under contract and deliver a written report with recommendations.