Chatbot implementation

Chatbot implementation is an automated chat on the site: it answers typical questions (delivery, prices, availability, terms), guides by a script, collects a contact and a request, and passes complex cases to a live manager. It works around the clock — answers at night and on weekends when there is no operator (in normal operation; rare technical failures or updates are possible, as with any service). We make two types for the task and budget: a scripted bot (answers by predefined branches — reliable, predictable, cheap, but only for what was set up) and an AI bot based on a neural network (understands free-form questions and answers flexibly, but can make mistakes and needs checking). About money, honestly: a scripted one is a one-off setup with no per-message cost. An AI bot, besides the setup, has recurring costs: each message spends paid neural-network tokens, and the more requests, the higher the monthly bill; we will estimate the flow and costs in advance. The border with a callback (see the “Callback widget implementation” service): a chatbot is for quick typical questions in text and night requests without an operator; a callback is irreplaceable when the question is complex or emotional and a live voice is needed. They are not competitors but a pair. Importantly and honestly: a bot is not a human; if the bot does not understand a question (usually after one or two attempts), it immediately passes it to an operator or takes a contact rather than sending the client in circles — so there is always an exit to a live manager. Picture this: at night a client asks “do you deliver to Kazan?” — the bot answers right away, while for a complex “assemble a set for me” it gently takes a contact and passes it to a manager for the morning. The base price starts from 25,000 ₽ for the setup; it depends on the bot type and the number of scenarios.

• Managers drown in identical questions — delivery, price, availability a hundred times.
• At night and on weekends there is no one to answer questions — the client leaves.
• Visitors want a quick answer in text, not a call or an email — and do not get it.
• Requests are not qualified — the manager wastes time on non-target ones.

• A chatbot for your questions: scripted or AI-based
• Answers to typical questions: delivery, prices, availability, terms
• Collecting a contact and a request, passing complex cases to a manager
• Around-the-clock operation, answers outside working hours
• Always an exit to a live operator — the bot does not lock the client in (does not understand after 1-2 tries → to a human)
• Request integration: CRM, email, Telegram
• Responsive, convenient on a phone
• For an AI bot — a knowledge base (a source of correct answers) and a safety net against errors (topic limits, checking)

• Less routine for managers — the bot closes the typical questions
• You answer around the clock — the client gets an answer at night and does not leave
• Requests come qualified — the bot collected the parameters
• A quick answer in text is more convenient for the client; for typical questions, with correct setup, it helps conversion

• You leave a request and describe the questions, scenarios and the desired bot type
• We work out the scenarios or knowledge base, set up the handover to a manager
• We implement it, test answers and requests, and launch

• A scripted bot or an AI one — which to choose?

  A scripted one answers by set branches: reliable, predictable, cheap, with no per-message cost, but only for what was set up. An AI bot understands free-form questions and answers flexibly, but can make mistakes (invent an answer) and spends paid tokens for each message — a recurring cost. For a clear set of questions a scripted one is enough; for varied ones — an AI bot with topic limits and a safety net. We will honestly advise based on your task and flow.

• Will the bot replace a live manager?

  No, and promising that would be dishonest. The bot removes routine and answers around the clock, but a complex, non-standard or emotional question needs a human — so if the bot does not understand after one or two attempts, it immediately passes to an operator. The bot is a helper, not a replacement.

• How is a chatbot different from a callback?

  A callback (see the “Callback widget implementation” service) leads to a phone conversation with a manager and is irreplaceable for complex or emotional questions where a voice is needed. A chatbot answers in text itself, instantly and around the clock — for quick typical questions and those who find it easier to write. Often both are used: they complement each other rather than compete.