Conversational commerce flows

Conversational commerce flows is designing and setting up conversational scenarios for sales and support in chats (on the site) and messengers (Telegram/WhatsApp/Viber): a dialogue map (product selection, answering questions, objections, checkout, in-conversation payment, statuses), bot/chat-platform logic, integration with the catalog/CRM/payment, a mandatory fallback to a live operator, analytics. The work: scenarios, logic, integrations, fallback, metrics. Honestly about 'a bot ≠ sales and will not replace the product/offer', this is key: conversational scenarios speed up the path, remove some questions and help some clients buy more conveniently, but by themselves do not create sales — real in-demand goods, an adequate offer, price, trust are needed; a bot will not pull up a weak product. 'We set up a bot — sales will come' = a lie. Honestly about 'real infrastructure behind the chat': checkout and payment in chat work only if working catalog, warehouse/logistics, a payment provider, order processing stand behind them — this is part of the project/access. Honestly about 'a bot does not understand everything': automated dialogue is limited (misunderstanding phrasings, non-standard cases) — therefore a transparent fallback to a live operator is MANDATORY; 'we will fully replace managers with a bot' = a lie and a risk of losing the client. Honestly about 'channel rules': in messengers opt-in and platform rules apply (see 561/562/563) — you can broadcast/message only with consent. Honestly about 'transparency': the user must understand they are talking to a bot (without deceiving them as 'a live manager'). Honestly about the effect: it designs conversational sales/support scenarios in chats and messengers with catalog/CRM/payment integration and a mandatory fallback to a human, speeding up the path and helping some clients, but a bot ≠ sales and will not replace the product/offer; real infrastructure behind the chat is needed; a bot does not understand everything; channel rules (opt-in); bot transparency. Honestly about access: goods/a catalog, payment, a chat/messenger platform, a CRM are needed. An important boundary: this is scenarios (dialogue logic); the technical setup of purchasing from chat — 569; broadcasts in channels — 561/562/563. The base price starts from 30,000 ₽ for scenario design (depends on complexity/integrations).

• It is inconvenient/slow for clients to buy via chat: no thought-out dialogues, selection, checkout.
• A misconception that a bot by itself will create sales and replace a good product/offer.
• Expecting a bot to fully replace managers (without a fallback to a human) — losing clients on complex cases.
• Ignoring real infrastructure (catalog/payment/logistics) and messenger rules (opt-in).

• A dialogue map (selection/questions/objections/checkout/payment/statuses)
• Bot/chat-platform logic, integration with the catalog/CRM/payment
• A MANDATORY transparent fallback to a live operator (and 'bot' labeling)
• Dialogue and bottleneck analytics, accounting for messenger rules (opt-in)
• An honest assessment: what the bot will speed up and what depends on the product/offer/infrastructure
• Honest boundaries (a bot ≠ sales/will not replace the product; real infrastructure is needed; a bot does not understand everything — a fallback; channel rules; bot transparency)
• Documentation and handover
• Review with you

• Designed conversational sales/support scenarios with integrations and a fallback to a human
• A more convenient purchase path in chat for some clients + bottleneck analytics
• An honest assessment: what the bot gives and what depends on the product/offer/infrastructure
• Honest boundaries (a bot ≠ sales; a fallback to a human is mandatory; channel rules)

• We design the dialogue map (selection/checkout/payment) and bot logic
• We integrate the catalog/CRM/payment, make a mandatory fallback to an operator, analytics
• We honestly set boundaries (a bot ≠ sales; infrastructure is needed; a fallback) and hand over

• We set up a bot — and sales will come?

  No, honestly: conversational scenarios speed up the path and help some clients, but by themselves do not create sales — real in-demand goods, an adequate offer, price, trust are needed. A bot will not pull up a weak product. And working catalog, payment, logistics must stand behind the chat. We honestly make strong scenarios as a tool, without promises of auto-sales.

• Will a bot fully replace managers?

  No, honestly: automated dialogue is limited — a bot does not understand everything (non-standard phrasings/cases), so a transparent fallback to a live operator is mandatory. 'We will fully replace managers with a bot' is a risk of losing the client on complex requests. We make a bot + a human in tandem, and the user understands they are talking to a bot.

• Can the bot message all clients in messengers?

  Only by the rules, honestly: in messengers opt-in and platform rules apply — you can message/broadcast only to those who gave consent (see 561/562/563). A bot for chat dialogues is one thing, broadcasts are a separate topic with their own limitations. We work legally and transparently.