Webhook delivery monitoring

Webhook delivery monitoring is an ongoing (monthly) service: we set up control that incoming (and, if needed, outgoing) webhooks are delivered and processed — we record the fact of receipt, your handler's response code, errors, a retry spike, delays and the disappearance of expected events. On a delivery/processing failure or suspicious silence an alert arrives. This catches the classic silent losses: a payment went through but its webhook was not processed and the order hung; the CRM did not get the lead; the warehouse did not learn of the shipment. Honestly about the method: to see delivery, an observation point is needed — access to the handler logs, an agreed integration or a proxy receiver; anything not recorded anywhere we cannot control. To monitor 'silence' an expected event rhythm is needed (what counts as normal), which we set together with you. Honestly about the essence: this is detection and alerting, NOT fixing — we do not edit the handler, configure retries or change the integration; remediation is done by your team or by us separately. And honestly about the responsibility boundary: whether the sender (a payment system, a third-party service) delivers the webhook at all is outside our control; we see whether it reached you and was processed, but we cannot force someone else's service to send the event. Coverage is the configured webhooks/events; someone must react to an alert. An important boundary: this is webhook delivery monitoring, not integration development, not queue/retry configuration and not a guarantee from the sender's side. If there are few webhooks and they are non-critical, continuous monitoring may be overkill; it pays off where money and orders depend on events. Picture this: instead of 'payments go through but orders are not created because the payment webhook silently is not processed' you get an alert about a processing-error spike. The base price starts from 9,000 ₽ per month; it depends on the number of integrations and control complexity.

• A payment went through but the order/event was not created due to a lost webhook.
• Webhooks stop arriving or throw errors and you learn from consequences.
• Retries pile up and it is unclear whether anything arrives at all.
• There is no picture of which event integrations are fine and which are silent.

• Control of delivery and processing of incoming (and, if needed, outgoing) webhooks
• Fact of receipt, handler response code, errors
• A retry spike, delays, disappearance of expected events
• 'Silence' control by the expected event rhythm
• Alerts on a delivery/processing failure or suspicious silence
• Monthly continuous operation
• A distinction: your side vs the sender
• An alert channel of your choice (email, messenger, webhook)

• You learn about webhook loss immediately, not from hung orders
• You see which integration and at which step fails
• Lower risk of silently losing payments, leads, events
• You know where to investigate (the fix — by you/team or separately)

• We agree on integrations, the expected event rhythm, the observation point and the alert channel; collect access
• We set up delivery/processing control and silence/error thresholds
• We launch monitoring, calibrate to the real event flow

• Will you fix the integration if webhooks are lost?

  No. We detect a delivery/processing failure and notify, but we do not edit the handler, configure retries or change the integration. Remediation is done by your team or by us separately.

• What is needed for you to see delivery?

  An observation point is needed: access to the handler logs, an agreed integration or a proxy receiver. Anything not recorded anywhere cannot be controlled. To monitor 'silence' we set the expected event rhythm together.

• Do you guarantee the sender will send the webhook?

  No. Whether the sender (a payment system, a third-party service) delivers the webhook is outside our control. We see whether the event reached you and was processed and signal a disappearance, but we cannot force someone else's service to send the event.