WebSocket connection monitoring
We continuously check your WebSocket connections: does the connection establish, do messages go round-trip, are there frequent disconnects and growing latency. This is what live chat, online notifications, quotes and real-time collaboration rely on. If the connection broke or degraded, you get an alert. Honestly upfront: this is checking and alerting, not fixing the real-time server — remediation is done by your team.
WebSocket connection monitoring — overview
WebSocket connection monitoring is an ongoing (monthly) service: from agreed points we regularly establish a test WS connection and check the key things — connection success (and the handshake/authorization), message round-trip delivery and its latency, connection stability (disconnects, reconnections), behavior on timeout. On an inability to connect, message loss, latency growth or frequent disconnects an alert arrives. This matters because ordinary uptime monitoring of a page does not check the WebSocket specifically — the site 'opens' while real-time may be broken (the chat is silent, notifications do not arrive, data does not update). Honestly about requirements: for protected connections access is needed — test tokens/account and agreement on a test point so checks do not interfere with live clients. Honestly about the essence: this is detection and alerting, NOT fixing — we do not fix the WS server, balancer, proxy or real-time code; remediation is done by your team or by us separately. Honestly about the method and coverage: checks run at intervals from controlled points — this is not the same as the experience of all real clients on their networks (mobile networks, corporate proxies and firewalls often break WS in their own way); short failures between checks can be missed. False positives are also possible (mobile networks, proxies and firewalls break WS connections themselves) — we calibrate thresholds and scenarios together with you so alerts are on point; perfect accuracy does not exist. Coverage is the configured points/scenarios; someone must react to an alert. An important boundary: this is outside-in WebSocket monitoring, not real-time development, not infrastructure configuration (balancer/timeouts) and not load testing. If the site has no real-time features, the service is not needed. Picture this: instead of 'chat silently stopped working for users after a proxy change, and support spent a week blaming their internet' you get an alert that the WS round-trip is not going through. The base price starts from 9,000 ₽ per month; it depends on the number of points and scenarios.
Problems we solve
- Chat, notifications or real-time data silently stop working.
- Uptime monitoring says 'the site works' while the WebSocket is broken.
- Connections frequently drop or latency grows, unnoticed.
- You blame 'messages not arriving' on the user's internet blindly.
What's included in the WebSocket connection monitoring service
- Regular establishment of a test WS connection from agreed points
- Connection, handshake and authorization success
- Message round-trip and its latency
- Stability: disconnects, reconnections, behavior on timeout
- Alerts on inability to connect, message loss, latency growth, disconnects
- Monthly continuous operation
- A distinction: checks from controlled points vs real client networks
- An alert channel of your choice (email, messenger, webhook)
What you get
- You learn about a real-time breakage separately from ordinary uptime
- You see what exactly broke: connection, delivery or latency
- You catch degradation after proxy/balancer changes earlier
- You have facts for the team to fix it (the fix — separately)
How the work goes: steps
- We agree on points, scenarios, test access and the alert channel
- We set up test WS connections, round-trip checks and thresholds
- We launch monitoring, review disconnects and latency
Why PDV Expert
- Fixed price and timeline — no surprises on the invoice.
- Report and recommendations in plain language — clear without a technical background.
- In touch at every step and answering questions about the result.
FAQ
Will you fix the WebSocket if it broke?
No. We detect a problem (connection, delivery, latency, disconnects) and notify, but we do not fix the WS server, proxy, balancer or real-time code. Remediation is done by your team or by us separately.
Will this show problems for all my users?
Not all. We check from controlled points, while real clients are on different networks (mobile, corporate proxies and firewalls often break WS in their own way). Our monitoring catches general breakages and degradation but not the individual experience of every user.
How is this different from ordinary uptime monitoring?
Uptime usually checks that the page opens and does not touch the WebSocket. Real-time can be broken while the page is 'alive'. This monitoring checks the WS connection and message delivery specifically — different things, worth combining.
About the provider
The «WebSocket connection monitoring» service is provided by PDV Expert — a team specialising in «Diagnostics & monitoring». We work under contract and deliver a written report with recommendations.